Heart Pendant

Ayarjstudio offers free overnight shipping on all orders over $500 and flat-rate ground shipping (usually second day) on all orders under $500.

All shipments are fully insured and we proudly use FedEx for most deliveries. Please note that we do not ship internationally or to P.O. boxes. Please allow up to 2 business days after your order is placed for your items to be shipped. We make every attempt to ship in-stock items the day after the order is placed. 

When the order is made after 2pm CST, it will be processed on the following business day. Circumstances that may delay shipments include, but are not limited to:

• Payment that requires longer than 24hrs to process.• Item alterations such as ring sizing or custom engraving.

In-stock Finished Jewelry

We offer a 14 day full return on purchases. The item(s) must be in unworn/new condition and contain original receipt, certificates and packaging where applicable. Must not have been altered by anyone other than AYARJstudio. If an item is resized, it is considered final sale. If the item has been altered in any way or is missing a receipt, certificate, packaging, etc. it will be denied. 

• Please email  sales@ayarjstudio.com to receive an RA number.  The RA number must be included on the return shipping label. 
• Item(s) must be delivered within the 14 day return period. 

Return Period Starts:

• The day the shipment provider attempts delivery of the package at the verified shipping destination or the day your item arrives at a FedEx location (or other shipping provider) if your item is shipped “Hold for Pickup”.
• The day your order is ready for pickup or delivery should you request delayed delivery.
• For in-store purchases, the 14 days start on the day you are notified that your order is ready for pickup

Please allow 10 business days after receipt of your return for AYARJstudio to assess the contents and condition of the returned item(s) and reimburse your funds. Refund will be processed using the same method of payment as the original purchase and in some rare cases, can take up to 4 weeks to show up in your account.

Custom Orders

Custom orders are non-returnable. This includes custom-engraved items. Our custom jewelry design process involves customer approval either in person or electronically and is therefore non-returnable once the finished product is approved upon delivery. Items specially modified at a customer’s request are considered custom items.

Loose Diamonds and Gemstones

Loose diamonds and gemstones sourced specially for you are not eligible for return or exchange. For other loose diamonds and gemstones, we offer a 5 day full return from the date of delivery, whether in store or online. The loose diamonds and gemstones must have original receipt, certificate and packaging where applicable or the return will be denied. Please email sales@ayarjstudio.com to receive an RA #. This RA # must be included on the return label.

Return Shipping

• We require all returns to be sent FedEx or UPS, fully insured for the amount paid for the item(s) and with a required signature and return receipt. For items above $25,000, please contact AYARJstudio to make special shipping arrangements. You must include your RA# on the return shipping label. Customer is responsible for postage and insurance of items being returned. AYARJstudio is not responsible for packages lost or damaged in transit.
• Returns may be made in person or by mailing to:

ARJS (RA#_______)

12802 Everhart Pointe Drive

Tomball, TX 77377

If you have any further questions, please email sales@ayarjstudio.com or call 281-690-2980.